Show and Tell – Expressing Customer Value in the Contact Centre
Photo by Lina Trochez on Unsplash A customer [...]
How speech analytics can improve business performance
Even though the speech analytics market is expected to see [...]
Making it easier for financial services customers
Image - Matt Madd (CC license) Managing finances [...]
Contact centre and customer service innovations gaining a foothold in 2018
Image - dirkcuys (Flickr), CC license In South [...]
Safeguarding your customers against the threat of identity theft
Natasha Mayers, Flickr (CC license) A recent data [...]
Hacked! Why security should be a top priority for contact centres in 2018
Image - Blogtrepreneur, Flickr (CC license) Companies will [...]
Improvements to contact centre environment should be incremental
With new or greater demands, the business offering and its [...]
Storing data in the cloud boosts security
Wynand Smit, INOVO CEO When trusted financial institutions [...]
The future of security is tech but companies, consumers should remain cautious
Image - Flickr, www.gotcredit.com International financial consortium SWIFT [...]
Could your voice be key to the future of security tech?
Image (CC) - Daniel Gasienica, "Voice" (Flickr) “I’ve [...]
