Empathy – a two-way street in customer service
Image - Surian Soosay, Flickr (CC license) It's [...]
Contextualised customers via data analysis
Image - William Warby, Flickr (CC license) There’s [...]
4 rules for targeting improved customer experience
Photo by NEC Corporation of America with Creative Commons [...]
Accelerating customer loyalty
Image - Bloei.se, CC license Visit a consumer [...]
Who owns CX?
Jessica Paterson, Flickr (CC) All employees must understand [...]
The Year of CX
Image - Abel Maestro Garcia (CC), Flickr Change [...]
POPI is coming, are businesses ready?
Years in the making, the Protection of Personal Information Act [...]
Games have a role in the workplace
SOME older people are bemused watching the Pokémon Go mania. [...]
Gluey Processes Keep Customers!
INOVO Director, Jan Kühn The overall customer experience [...]
Four ways customers should drive a CFO’s IT spend
CFOs have traditionally not had to engage with IT. The [...]
