4 rules for targeting improved customer experience
Photo by NEC Corporation of America with Creative Commons [...]
Adding chatbots to your customer service portfolio
Matthew Hurst, Flickr (CC license) Companies are increasingly [...]
Gamification makes work more human
Keith Williamson (CC) Millennials catch a lot of [...]
Innovation and the CFO
Thinus Janse van Rensburg, INOVO MD Today's biggest [...]
Engaging with the quitting generation – retaining Millennials in the workplace
Image (CC) - Kris Krüg, "Beyond: Generation Hack" (Flickr) [...]
Gamification – why the buzz?
Image (CC) - George, "Gaming" (flickr) There has [...]
Tackling cost-effectiveness in contact centres
Image (CC) - 401(K) 2012, "Save Money" (Flickr) [...]
