INOVO launches WhatsApp product to help contact centres enhance customer service and CX
Contact centre solution and optimisation company INOVO has launched a [...]
4 Common Customer Service Mistakes in Hospitality
Image - Alan Light, Flickr (CC license) The [...]
Rethinking the relevance of big data
Image - ladislau.girona, Flickr (CC license) In the [...]
Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
Five steps to Customer Experience success
INOVO CEO, Wynand Smit “You’ve got to start [...]
Setting service level expectations to gratify your customers, now
Modern customer behaviour, including an overwhelming shift to device-orientated interaction, [...]
Complex financial transactions need simple solutions
According to the recent global Customer Experience in Banking Survey, [...]
Those ‘fickle, unreliable, killer’ millennials are actually your customers
Image - Sole Treadmill (CC license) As businesses [...]
4 rules for targeting improved customer experience
Photo by NEC Corporation of America with Creative Commons [...]
Three proven contact centre streamlining strategies
Hiroyuki Takeda, Flickr (CC license) Customer expectations are [...]
