Show and Tell – Expressing Customer Value in the Contact Centre
Photo by Lina Trochez on Unsplash A customer [...]
Building a Bank of The Future Through Intelligent Automation
Photo by Alex wong on Unsplash The bank [...]
Visibility, insight for an improved CX journey
Gerrit de Villiers, Presales Manager at INOVO Although [...]
Traveling customers require specialized service
Matt Madd, Flickr (CC license) Arranging a vacation [...]
Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
Night-owls And Commerce – 24 hour customer service
William Wan, Flickr (CC license) With the exceptions [...]
Chasing the dream of the single customer view
Wynand Smit, INOVO CEO In business, your company [...]
Data-driven processes to drive e-commerce campaign success
Image - Joe The Goat Farmer, Flickr (CC license) [...]
Thinking big with customer service
Tinou Bao, Flickr (CC license) Small business personalisation [...]
3 applications for video in channel communication
Paul Downey, Flickr (CC license) Businesses have embraced [...]
