Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
Contextualised customers via data analysis
Image - William Warby, Flickr (CC license) There’s [...]
Contact centre intelligence: turning insights into excellence
Managing customer service in the contact centre environment requires focused [...]
Troubleshooting service level fluctuations
Jan Kühn, head of Business Services at INOVO [...]
