Optimising customer experience: it all starts with the data
Photo by Alexander Sinn on Unsplash Optimising customer [...]
Get connected with your customer in 2021, or else
Photo by Helena Lopes on Unsplash Forrester predicts [...]
Black Friday: The pandemic edition
Photo by Claire Mueller on Unsplash Retailers need [...]
Future-proof cloud considerations to take for post-lockdown success
Photo by John Schnobrich on Unsplash Adopting the [...]
How to build a better chatbot
If you want your chatbot design to deliver genuine customer [...]
Self-Service business solutions for the global pandemic
Image: Chad Davis (CC BY-SA 2.0) Self-service business [...]
Channelling Customer Expectations through WhatsApp
Markets are noisy and busy. Companies are clamouring for customer [...]
CX from a Millennial Perspective
Image: Martin Snicer (CC BY-ND 2.0) The results [...]
How speech analytics can improve business performance
Even though the speech analytics market is expected to see [...]
2020 Contact Centre Trends
Image: creditscoregeek.com (CC by 2.0) There is a [...]
