Everyone is on WhatsApp, so why isn’t your contact centre?
Image: Tim Reckmann, Flickr (CC license) When was [...]
The meteoric rise of chatbots in business
The global chatbot market grew from $113 million in 2015 [...]
Three simple ways to reduce the cost of service without compromising CX
Photo by Visual Stories || Micheile on Unsplash [...]
Three reasons BYOD dominates in tourism
Image - Anne Worner, Flickr (CC license) In [...]
3 applications for video in channel communication
Paul Downey, Flickr (CC license) Businesses have embraced [...]
Setting service level expectations to gratify your customers, now
Modern customer behaviour, including an overwhelming shift to device-orientated interaction, [...]
Adding chatbots to your customer service portfolio
Matthew Hurst, Flickr (CC license) Companies are increasingly [...]
Who owns CX?
Jessica Paterson, Flickr (CC) All employees must understand [...]
What to look out for when adding customer service channels
Jan Kühn, Director at INOVO As companies consider [...]
