INOVO launches WhatsApp product to help contact centres enhance customer service and CX
Contact centre solution and optimisation company INOVO has launched a [...]
Five steps to Customer Experience success
INOVO CEO, Wynand Smit “You’ve got to start [...]
Mind the gap – harnessing competitive behaviour to break down departmental silos
In a corporate environment it’s easy to get too focused [...]
3 applications for video in channel communication
Paul Downey, Flickr (CC license) Businesses have embraced [...]
A culture of change – future contact centre trends
The customer experience is a central theme for contact centre [...]
Three steps towards customer experience enhancements
Andrew Sutherland, Flickr (CC license) Data acquired in [...]
