3 key considerations for assessing contact centre technology investments
Photo by Adeolu Eletu on Unsplash Investing technology [...]
Wynand Smit podcast interview: Call-Centre optimisation during the current Covid-19 pandemic
Photo by Michael Walter on Unsplash The pandemic [...]
Contextualised customers via data analysis
Image - William Warby, Flickr (CC license) There’s [...]
7 tips for maintaining high service levels
Service levels can fluctuate, creating an ongoing challenge to businesses [...]
Know your customer, know your business
Image - Steve Jurvetson, CC license Josephine Brimble, [...]
Three proven contact centre streamlining strategies
Hiroyuki Takeda, Flickr (CC license) Customer expectations are [...]
3 habits of successful contact centres
Image courtesy of ER24 EMS (Pty) Ltd. (CC license) [...]
Connecting channels for enhanced CX
David Dennis, Flickr (CC license) Despite 80 percent [...]
Adapting for customer service excellence
Brad.K, Flickr (CC license) Companies are constantly examining [...]
Customer Service – are self-service channels right for your business?
Jan Kühn, director at INOVO According to recent [...]
