7 tips for maintaining high service levels
Service levels can fluctuate, creating an ongoing challenge to businesses [...]
Three tips for slicker business transactions
Image - https://bestreviewsbase.com (CC license) By Josephine Brimble, Principle [...]
Best practice customer experience: orchestrating the contact centre
James Gordon, Flickr (CC license) The omni-channel environment [...]
3 habits of successful contact centres
Image courtesy of ER24 EMS (Pty) Ltd. (CC license) [...]
The power of personalisation in customer service
[vc_row][vc_column][vc_column_text] Petra Bensted, CC license, Flicr Recently I [...]
Omni-channel the link to enhanced CX
Jonny Hughes, Flickr (CC) The business ideal of [...]
Press Release – Big Business CX improvements now available for SME contact centres
28 February 2017 SMEs present great opportunities for invigorating the [...]
Boosting sales in contact centres
Image - http://taxcredits.net (Flickr) Call and staff costs [...]
