Leverage video within the contact centre to drive engagement
Photo by Surface on Unsplash McKinsey describes the [...]
CX from a Millennial Perspective
Image: Martin Snicer (CC BY-ND 2.0) The results [...]
Making it easier for financial services customers
Image - Matt Madd (CC license) Managing finances [...]
Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
Maximising ROI without compromising on CX – top tips
Stormotion.io, Flickr (CC license) Business-wide strategies are complex [...]
Transforming CX through operational excellence – a CEM Africa Summit discussion
Contact centre CX specialists INOVO has joined the Customer Experience Africa [...]
