2022 Contact Centre Trends: Voice Calls are #1
After years of living in a “remote first” world, [...]
Visibility, insight for an improved CX journey
Gerrit de Villiers, Presales Manager at INOVO Although [...]
Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
The meteoric rise of chatbots in business
The global chatbot market grew from $113 million in 2015 [...]
Five steps to Customer Experience success
INOVO CEO, Wynand Smit “You’ve got to start [...]
