Building a Bank of The Future Through Intelligent Automation
Photo by Alex wong on Unsplash The bank [...]
How to calculate the ROI of chatbots for customer service
Thinking about ways to improve your customer experience? Considering a [...]
Optimising customer experience: it all starts with the data
Photo by Alexander Sinn on Unsplash Optimising customer [...]
How to build a better chatbot
If you want your chatbot design to deliver genuine customer [...]
Prevent poor customer service from killing your brand
Image: DMP Alarms, Flickr (CC license) South African [...]
Objective-driven business built to survive tech hype
Jan Kühn, Head of Business Service at INOVO [...]
Why knowledge is power in customer service
Fostering a culture of continuous learning is essential in today's [...]
Shifting to self-service and bots in a challenging retail environment
Wynand Smit, CEO of INOVO Any IT investment [...]
The “end” of the shopkeeper (and other retail trends)
Image - Polycart, Flickr (CC license) Self-service retail [...]
The meteoric rise of chatbots in business
The global chatbot market grew from $113 million in 2015 [...]
