Wynand Smit podcast interview: Call-Centre optimisation during the current Covid-19 pandemic
Photo by Michael Walter on Unsplash The pandemic [...]
Self-Service business solutions for the global pandemic
Image: Chad Davis (CC BY-SA 2.0) Self-service business [...]
How to ensure IT integration delivers value
Jan Kühn, Head of Business Service at INOVO [...]
Making it easier for financial services customers
Image - Matt Madd (CC license) Managing finances [...]
Setting service level expectations to gratify your customers, now
Modern customer behaviour, including an overwhelming shift to device-orientated interaction, [...]
Gamification makes work more human
Keith Williamson (CC) Millennials catch a lot of [...]
