Show and Tell – Expressing Customer Value in the Contact Centre
Photo by Lina Trochez on Unsplash A customer [...]
How to optimise customer service in line with the new WhatsApp pricing
Photo by Alexander Shatov on Unsplash February 2022 [...]
How to build a better chatbot
If you want your chatbot design to deliver genuine customer [...]
Building customer relationships in an age of disloyalty
SH Palash, Flickr (CC license) As businesses we [...]
4 Common Customer Service Mistakes in Hospitality
Image - Alan Light, Flickr (CC license) The [...]
Rethinking the relevance of big data
Image - ladislau.girona, Flickr (CC license) In the [...]
Objective-driven business built to survive tech hype
Jan Kühn, Head of Business Service at INOVO [...]
Traveling customers require specialized service
Matt Madd, Flickr (CC license) Arranging a vacation [...]
Recession-beating tips for customer retention
Image - James Cridland, Flickr (CC license) Stats [...]
Three simple ways to reduce the cost of service without compromising CX
Photo by Visual Stories || Micheile on Unsplash [...]
