Finding the perfect balance on the technology investment tightrope
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Wynand Smit podcast interview: Call-Centre optimisation during the current Covid-19 pandemic
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Empathy – a two-way street in customer service
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A financial services case study – streamlining contact centre operations in a modern era
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Three tips for slicker business transactions
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Know your customer, know your business
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4 rules for targeting improved customer experience
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Retail leads the omni-channel push
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Best practice customer experience: orchestrating the contact centre
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3 habits of successful contact centres
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