Three simple ways to reduce the cost of service without compromising CX
Photo by Visual Stories || Micheile on Unsplash [...]
Contextualised customers via data analysis
Image - William Warby, Flickr (CC license) There’s [...]
New era of retail an opportunity for enhanced customer experience
Image - Pete (Flickr), CC license In the [...]
Complex financial transactions need simple solutions
According to the recent global Customer Experience in Banking Survey, [...]
4 rules for targeting improved customer experience
Photo by NEC Corporation of America with Creative Commons [...]
Retail leads the omni-channel push
John Loo, Flickr (CC license) One of the [...]
Best practice customer experience: orchestrating the contact centre
James Gordon, Flickr (CC license) The omni-channel environment [...]
Are chatbots right for your business?
Maurizio Pesce (Flickr), CC license You can have [...]
Adding chatbots to your customer service portfolio
Matthew Hurst, Flickr (CC license) Companies are increasingly [...]
Who owns CX?
Jessica Paterson, Flickr (CC) All employees must understand [...]
