Optimising customer experience: it all starts with the data
Photo by Alexander Sinn on Unsplash Optimising customer [...]
How speech analytics can improve business performance
Even though the speech analytics market is expected to see [...]
Visibility, insight for an improved CX journey
Gerrit de Villiers, Presales Manager at INOVO Although [...]
Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
Contact centre intelligence: turning insights into excellence
Managing customer service in the contact centre environment requires focused [...]
Troubleshooting service level fluctuations
Jan Kühn, head of Business Services at INOVO [...]
Three tips for slicker business transactions
Image - https://bestreviewsbase.com (CC license) By Josephine Brimble, Principle [...]
Know your customer, know your business
Image - Steve Jurvetson, CC license Josephine Brimble, [...]
Big Data, big insights
John Spencer - Flickr (CC license) The saying [...]
