Optimising customer experience: it all starts with the data
Photo by Alexander Sinn on Unsplash Optimising customer [...]
Prevent poor customer service from killing your brand
Image: DMP Alarms, Flickr (CC license) South African [...]
Rethinking the relevance of big data
Image - ladislau.girona, Flickr (CC license) In the [...]
Data-driven excellence in customer service
Image - Sebastian Sikora, Flickr (CC license) Customer [...]
Night-owls And Commerce – 24 hour customer service
William Wan, Flickr (CC license) With the exceptions [...]
Chasing the dream of the single customer view
Wynand Smit, INOVO CEO In business, your company [...]
Data-driven processes to drive e-commerce campaign success
Image - Joe The Goat Farmer, Flickr (CC license) [...]
Three simple ways to reduce the cost of service without compromising CX
Photo by Visual Stories || Micheile on Unsplash [...]
Shedding data without losing insights in financial services
Image - KamiPhuc, Flickr (CC license) Data evangelists [...]
Five steps to Customer Experience success
INOVO CEO, Wynand Smit “You’ve got to start [...]
