Preparing your contact centre for an AI-driven future
Image - Untitled Exhibitions, Flickr (CC license) There [...]
Objective-driven business built to survive tech hype
Jan Kühn, Head of Business Service at INOVO [...]
Shifting to self-service and bots in a challenging retail environment
Wynand Smit, CEO of INOVO Any IT investment [...]
Choosing the right process optimisation solution for your business
Companies can be overwhelmed by the volume of process management [...]
Three simple ways to reduce the cost of service without compromising CX
Photo by Visual Stories || Micheile on Unsplash [...]
Empathy – a two-way street in customer service
Image - Surian Soosay, Flickr (CC license) It's [...]
Take the robot out of the human in customer service
Image - Tiffany Terry, Flickr (CC license) Contact [...]
3 robotic process automation myths debunked
What the movie Jaws did to inspire unjustified terror in [...]
Contextualised customers via data analysis
Image - William Warby, Flickr (CC license) There’s [...]
7 tips for maintaining high service levels
Service levels can fluctuate, creating an ongoing challenge to businesses [...]
