Fully-customisable

Effortless integration

Leading tech supported by industry experts

Fully-customisable

Effortless integration

Leading tech supported by industry experts

INOVO Cloud

Add the tech & services you need to get the results you want

INOVO Cloud

Add the tech & services you need to get the results you want

Solution overview

Across any channel: Messaging, Mobile, Web, Social, Voice, Speech, Video, Email, Other

JOURNEY ORCHESTRATION

Orchestrate journeys to manage CX & improve efficiencies end to end.

  • Omni-Channel Interaction Routing
  • Identification & AI Powered Personalisation
  • Customer Authentication (Digital & Voice)
  • Journey & Case Management

SMART SELF-SERVICE

Provide fast and easy ways for customer to help themselves.

  • Intelligent AI Powered Virtual Agents
  • Responsive Digital & Web Assistants
  • Data-driven Hyper-personalisation
  • Digital, Voice & Speech Bot Builder

CONTACT CENTRE

Consolidate, measure & improve all customer touch points

  • Omni-Channel Cloud Contact Centre
  • Unified Agent Experience
  • Contextual Knowledge Assist
  • Agent Task Automation

INSIGHTS & PERFORMANCE

Continuously improve operational performance

  • Analytics, Business Intelligence Dashboards & Reporting
  • Quality, Workforce & Performance Management
  • Interaction (Text/Speech) & Journey Analytics
  • Knowledge Management

Solution overview

Across any channel: Messaging, Mobile, Web, Social, Voice, Speech, Video, Email, Other

JOURNEY ORCHESTRATION

Orchestrate journeys to manage CX & improve efficiencies end to end.

  • Omni-Channel Interaction Routing
  • Identification & AI Powered Personalisation
  • Customer Authentication (Digital & Voice)
  • Journey & Case Management

SMART SELF-SERVICE

Provide fast and easy ways for customer to help themselves.

  • Intelligent AI Powered Virtual Agents
  • Responsive Digital & Web Assistants
  • Data-driven Hyper-personalisation
  • Digital, Voice & Speech Bot Builder

CONTACT CENTRE

Consolidate, measure & improve all customer touch points

  • Omni-Channel Cloud Contact Centre
  • Unified Agent Experience
  • Contextual Knowledge Assist
  • Agent Task Automation

INSIGHTS & PERFORMANCE

Continuously improve operational performance

  • Analytics, Business Intelligence Dashboards & Reporting
  • Quality, Workforce & Performance Management
  • Interaction (Text/Speech) & Journey Analytics
  • Knowledge Management

Industry solutions

Customer service

Transform your CX, end to end

  • Measure and optimise any channel and incorporate it into the contact centre
  • Maximise CX, efficiency and productivity by incorporating smart self-service options
  • Take full control of the customer journey by easily adapting workflows and incorporating automation
  • Rely on the expertise of seasoned CX professionals to help you continuously drive your optimisation journey

Sales & Acquisitions

Increase revenue by closing more deals

  • Leverage contact channels to reach more customers and improve conversions
  • Optimise resources and people to maximise your sales volumes and closure rates
  • Implement effective, integrated sales strategies using visual workflow and process automation
  • Tap into the operational, business, and technical expertise available to help you achieve your revenue targets and goals

Collections

Boost collections and lower cost to collect

  • Use multiple channels to collect more and reach customers faster, at a lower cost
  • Make optimal use of people and leads to maximise collections
  • Implement intelligent collection strategies across channels using visual workflow and automation
  • Leverage the knowledge and experience of dedicated collections experts to help you increase your book and collect more

Pricing

Pricing

Additional product information

Interaction channels

Integrate, manage and measure any contact channel

Contact centre apps

Improve the management of day-to-day contact centre operations

Other products

Additional solutions to boost CX, efficiency and productivity