Fully-customisable

Effortless integration

Leading tech supported by industry experts

Fully-customisable

Effortless integration

Leading tech supported by industry experts

INOVO Cloud

Add the tech & services you need to get the results you want

INOVO Cloud

Add the tech & services you need to get the results you want

Solution overview

JOURNEY ORCHESTRATION

Orchestrate journeys to manage CX & improve efficiencies end to end.

  • Omni-Channel Interaction Routing
  • Identification & AI Powered Personalisation
  • Customer Authentication (Digital & Voice)
  • Journey & Case Management

SMART SELF-SERVICE

Provide fast and easy ways for customer to help themselves.

  • Intelligent AI Powered Virtual Agents
  • Responsive Digital & Web Assistants
  • Data-driven Hyper-personalisation
  • Digital, Voice & Speech Bot Builder

CONTACT CENTRE

Consolidate, measure & improve all customer touch points

  • Omni-Channel Cloud Contact Centre
  • Unified Agent Experience
  • Contextual Knowledge Assist
  • Agent Task Automation

INSIGHTS & PERFORMANCE

Continuously improve operational performance

  • Analytics, Business Intelligence Dashboards & Reporting
  • Quality, Workforce & Performance Management
  • Interaction (Text/Speech) & Journey Analytics
  • Knowledge Management

Solution overview

Facilitated by AI & across any channel: messaging, mobile, web, social, voice, speech, video, email, other

JOURNEY ORCHESTRATION

Orchestrate journeys to manage CX & improve efficiencies end to end.

  • Omni-Channel Interaction Routing
  • Identification & AI Powered Personalisation
  • Customer Authentication (Digital & Voice)
  • Journey & Case Management

SMART SELF-SERVICE

Provide fast and easy ways for customer to help themselves.

  • Intelligent AI Powered Virtual Agents
  • Responsive Digital & Web Assistants
  • Data-driven Hyper-personalisation
  • Digital, Voice & Speech Bot Builder

CONTACT CENTRE

Consolidate, measure & improve all customer touch points

  • Omni-Channel Cloud Contact Centre
  • Unified Agent Experience
  • Contextual Knowledge Assist
  • Agent Task Automation

INSIGHTS & PERFORMANCE

Continuously improve operational performance

  • Analytics, Business Intelligence Dashboards & Reporting
  • Quality, Workforce & Performance Management
  • Interaction (Text/Speech) & Journey Analytics
  • Knowledge Management

Industry solutions

Customer service

Transform your CX, end to end

  • Measure and optimise any channel and incorporate it into the contact centre
  • Maximise CX, efficiency and productivity by incorporating smart self-service options
  • Take full control of the customer journey by easily adapting workflows and incorporating automation
  • Rely on the expertise of seasoned CX professionals to help you continuously drive your optimisation journey

Sales & Acquisitions

Increase revenue by closing more deals

  • Leverage contact channels to reach more customers and improve conversions
  • Optimise resources and people to maximise your sales volumes and closure rates
  • Implement effective, integrated sales strategies using visual workflow and process automation
  • Tap into the operational, business, and technical expertise available to help you achieve your revenue targets and goals

Collections

Boost collections and lower cost to collect

  • Use multiple channels to collect more and reach customers faster, at a lower cost
  • Make optimal use of people and leads to maximise collections
  • Implement intelligent collection strategies across channels using visual workflow and automation
  • Leverage the knowledge and experience of dedicated collections experts to help you increase your book and collect more

Pricing

Pricing

Additional products & services

Interaction channels

Integrate, manage and measure any contact channel

Contact centre apps & services

Improve the management of day-to-day contact centre operations

Other products

Additional solutions to boost CX, efficiency and productivity