Photo by Michael Walter on Unsplash

The pandemic has posed a number of key challenges for businesses. From the initial rush to enable remote working to servicing customers more efficiently from afar, many contact centres have had to shift priorities to adapt to these uncertain times.

INOVO CEO Wynand Smit spoke to eBizRadio about this, as well as the company’s lockdown experiences to date.

Listen to the full interview on the eBizRadio website >