In News
Jan Kuhn

Jan Kuhn, INOVO Director

The global hosted contact centre market is seeing growth driven by the shift of almost all aspects of business to a digital environment and as well as companies looking to replace ageing call centre systems.

This is according to Jan Kühn, director at INOVO, who notes companies are seeking more sophisticated customer service systems that align with different departments in the company.

A recent Frost & Sullivan poll estimated that revenue in the hosted contact centre sector in the US was set to surpass $1.5 billion in 2015, says Kühn.

This surge of global hosted contact centre market is leading the growth patterns in SA as well, he adds.

Read the full article on ITWeb >

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