Contact centre fax solution

Manage faxes more efficiently. Convert fax to email, queue these interactions into the contact centre, and improve your measurement and reporting.

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Features

Send and receive a FAX from the INOVO contact centre solution

  • By converting a fax to email the interaction can be queued to agents or agent groups and managed through the same contact centre user interface as other channels.
  • All metrics and reporting for fax interactions are also available through the standard contact centre interfaces.

Simplify your document management

  • Documents sent via fax are digitally stored and associated with customers and/or campaigns. This simplifies the retrieval and management of these documents, enhancing general efficiency and agent productivity.

How it works

The set up is very simple:

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