Contact centre fax solution
Manage faxes more efficiently. Convert fax to email, queue these interactions into the contact centre, and improve your measurement and reporting.
Features
Send and receive a FAX from the INOVO contact centre solution
- By converting a fax to email the interaction can be queued to agents or agent groups and managed through the same contact centre user interface as other channels.
- All metrics and reporting for fax interactions are also available through the standard contact centre interfaces.
Simplify your document management
- Documents sent via fax are digitally stored and associated with customers and/or campaigns. This simplifies the retrieval and management of these documents, enhancing general efficiency and agent productivity.
