“From a Capitec perspective, we were in what you call an ICU. That means our product previous solution is down a lot of the time, but we get all the help we need to get the product online again. So, the Capitec teams were lined up and the only missing piece…was the Enghouse-INOVO piece of the puzzle…and they came to the party in an extremely big way. Onboarding a client contact centre, like [ours] is very intricate, because [there are] a lot of integration points, a lot of training [needs to] happen…It took us a week and a half. We were busy testing already, which is unheard of in any department at Capitec…I’ve never heard of onboarding an entire department so quickly.“

“Usually, security is a headache [when] working for a bank…With quite a lot of client data that we need to protect, especially [since] POPI, it’s very important for us to protect our clients. We were nervous about a cloud solution, or cloud rollout. But once again, we were able to get bespoke networking in play, to get our networking in place to keep the socket servers running the way it should…with the help of Enghouse INOVO. This was a completely seamless exercise, to the point where we eventually had to do penetration testing to satisfy a lot of compliance goals on the bank side. It went smoothly, we had no comebacks, which is also once again completely unheard of – even with an on-premise solution.”

“The second thing is the uptime. We weren’t used to it at all. From our stats, [we were] running 4 times [our] uptime, so that’s 99.99% uptime [for] our SaaS platform. As an IT guy, in over 22 years I’ve never had that in my life…ever! I’m the guy [who used to be] phone[d] at 4 in the morning because the telephony solution was down. I don’t get phoned anymore, which is what I want.”

“In our sales division, we’ve already seen a 30% increase in sales…That’s a massive increase in our volumes!“

“We realised that our agents, they needed a single pane of glass to do their work. In other words, they don’t log into five different systems to assist our clients. And that’s the beauty of Enghouse INOVO and the integration that we have in place. So you can integrate to anything that has an integration point, which is unheard of in my world, especially in the telephony world. We are integrated to our current CRM system. We are integrated to our Forex systems currently and we’ve also integrated to…Salesforce”