Collection strategies to improve contact centre performance [video series]
In any collections contact centre, there are a number [...]
How to calculate the ROI of chatbots for customer service
Thinking about ways to improve your customer experience? Considering a [...]
Video series – 4 ways for contact centres to close more deals
Need to do more with less? There may be [...]
Finding the perfect balance on the technology investment tightrope
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Optimising customer experience: it all starts with the data
Photo by Alexander Sinn on Unsplash Optimising customer [...]
Steps to achieving automation excellence
Photo by Simon Abrams on Unsplash According to [...]
Get connected with your customer in 2021, or else
Photo by Helena Lopes on Unsplash Forrester predicts [...]
Why INOVO offers business process automation for contact centres and why it matters
By Gerrit de Villiers Digital transformation is [...]
The WhatsApp privacy policy debate: Separating fact from fiction
Photo by Christian Wiediger on Unsplash From screaming [...]
The world has changed, the customer has changed, have you?
Photo by Edwin Hooper on Unsplash Forrester predicts [...]
