News & Events

As businesses we understand and recognise the role that loyal customers play in our commercial success, which is why (according to a recent study by Accenture) over 90% of companies actively [...]

Managing finances can be intimidating, even more so when your customers may feel like they are dipping into a murky pool of confusing terms, multiple layers and inconsistent results. Too many [...]

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that’s from valuable conferences hosting hundreds to the intrepid single traveller [...]

What can your company do to uplift communities and create tangible solutions for societal challenges? Is it even your responsibility? Would you use your profits to benefit others? Wynand Smit, [...]

In the customer service environment, businesses have access to a wealth of operational and systems data in the contact centre. With the correct measurement and optimisation (dashboards and [...]

Black Friday is here to stay: as part of a retail festival that entices consumers in their millions to part with their cash, it’s another way of increasing revenue just before the festive [...]

When it comes to business process optimisation, there’s big hype around robotics and AI, but too often businesses are diving into those without closely examining two core aspects around [...]

Arranging a vacation is often categorized as a stressful activity – from the planning process to the booking and traveling, enjoying the “holiday of a lifetime” can be disrupted by a number of [...]

Stats SA recently announced the news of a second quarter fall of 0.7% in the Gross Domestic Product, and that this has officially plunged us into a recession, with the only minor good news being [...]

Fostering a culture of continuous learning is essential in today’s business environment, but companies find this principle difficult to implement. Fortunately, recent business developments [...]

Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless [...]

Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate [...]