News & Events

For many contact centres today, the transition to digitised and highly automated systems and processes happen in a piecemeal fashion – with the underlying belief that certain business sectors and [...]

Although South Africa has just avoided a recession, the outlook for the economy is less optimistic. With subdued investment levels and consumer spending being curbed, there is no doubt that local [...]

There can be no doubt that every business and operational team has to get ready for a future in which Artificial Intelligence (AI) plays a key role. Already, certain aspects of AI such as machine [...]

South African businesses are faced with an exceedingly difficult task. They have to find ways to survive in the face of ongoing political uncertainty, fast eroding business and investor [...]

With so much hype surrounding new technology such as Big Data, Cloud Computing and AI, it is easy to miss the point of integrating them into your business operations: enhancing the performance of [...]

When was the last time you sent an SMS in your personal capacity? Chances are that it’s been a while. Now, think about how many WhatsApp messages you send and receive on a daily basis. Whether [...]

As businesses we understand and recognise the role that loyal customers play in our commercial success, which is why (according to a recent study by Accenture) over 90% of companies actively [...]

Managing finances can be intimidating, even more so when your customers may feel like they are dipping into a murky pool of confusing terms, multiple layers and inconsistent results. Too many [...]

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that’s from valuable conferences hosting hundreds to the intrepid single traveller [...]

What can your company do to uplift communities and create tangible solutions for societal challenges? Is it even your responsibility? Would you use your profits to benefit others? Wynand Smit, [...]

In the customer service environment, businesses have access to a wealth of operational and systems data in the contact centre. With the correct measurement and optimisation (dashboards and [...]

Black Friday is here to stay: as part of a retail festival that entices consumers in their millions to part with their cash, it’s another way of increasing revenue just before the festive [...]