Award-winning technology plays an integral role in solving business and contact centre related problems. However, business environments are complex and customer needs are continuously in flux – which means that great technology alone is not always enough to stay ahead.
The enhanced value we offer our clients comes in the form of our people – a collection of experienced industry specialists who understand contact centres and the business environment it supports. From project management, business intelligence, and technical excellence, to practical operational know-how, we have assembled a team designed to offer the kind of insight and expertise that continues to deliver real business value.
Beyond our core products and services, our team assists in the provision of a number of other key services – all of which contribute to and drive contact centre and business improvements.
OTHER KEY SERVICES
1. Project-based consulting: in addition to the day-to-day consulting and advice we offer our contracted clients, we can also focus on a project/set of projects in a specific area (e.g. workforce optimization, BI) to drive improvements.
2. Custom solution/application development
3. Implementation and integration
4. Comprehensive support
5. Contact centre staff systems training
DELIVERY & COMMERCIAL MODELS
We provide flexible commercial models (rentals, outright purchase etc.) to satisfy every budgetary requirement.
We offer contact centre solutions in two technical delivery models – hosted and on-site. While both options offer numerous benefits, the suitability and choice of delivery very much depends on your specific needs.