One of the pivotal aspects of providing good customer service is providing customers with the opportunity for feedback and then using this information to improve and better understand your customers’ needs on a continuous basis. This is one of the many reasons why post-interaction surveys are such a popular method of allowing customers to provide feedback directly after an interaction with your business.
How it works
Post call surveys can be either inbound or outbound:
Benefits and solutions
Choose how and when to initiate surveys
Connect customers to post-call surveys directly after a call, in the IVR or dial them in.
Flexible survey design
Customise surveys and questions based on the customer, department or other business rules.
Obtain important information regarding your customer service and products without breaking the bank.
Gain valuable customer insight
Create or use advanced pre-built reports to easily represent and interpret customer survey responses.