Studio is your all-in-one, web-based platform designed to take the complexity out of managing customer interactions. Whether it’s voice, digital, inbound, outbound, or self-service, Studio empowers both business users and developers with an easy-to-use, drag-and-drop interface to create seamless, intelligent routing flows—without needing deep coding expertise.

Say goodbye to cumbersome workflows. With Studio’s extensive library of pre-built, customisable components, you can streamline processes and make real-time, data-driven decisions to deliver better customer experiences faster. Its intuitive design means you can focus on what matters—getting your customers to the right place at the right time.

Studio doesn’t just keep up with your needs—it anticipates them. Effortlessly integrate third-party apps, AI-powered virtual agents, and custom digital channels to adapt to changing business demands. Whether you’re using skill-based, attribute-driven, or AI-powered routing, Studio’s flexibility lets your team deploy changes quickly and improve efficiency on the go.

With role-based access controls, Studio allows every team member to contribute at their level of expertise, making it the ideal solution for forward-thinking contact centres that demand agility, scalability, and performance. Elevate your routing strategy with Studio and ensure every customer gets connected to the right resource, every time.

Key features

  • Unified, Intuitive Interface: Manage all your routing flows effortlessly in one easy-to-use platform—no technical expertise required.
  • Comprehensive Multi-Channel Support: Seamlessly handle interactions across the widest range of channels in the industry, including custom digital channels.
  • In-App Scripting Guidance: Unlock powerful customization options with step-by-step, in-app scripting guidance.
  • Built-In IVR: Leverage pre-integrated Interactive Voice Response (IVR) with advanced Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) for more natural customer interactions.
  • Low-Code Integration: Easily integrate AI-powered virtual agents, bots, or custom solutions with low-code flexibility.
  • Third-Party Integration: Effortlessly connect third-party apps into your routing flows to enhance operations.
  • Granular Role-Based Access: Enable your whole team to contribute with role-based permissions that allow everyone to build smarter routing flows at their level.
  • Flexible Routing Options: Customize and optimize your flows with skill-based, bullseye, and AI-powered routing modalities, all configurable within a single flow.

Benefits

  • Elevate Customer Experience: Instantly route every customer to the best available resource, boosting satisfaction with faster, more accurate resolutions.
  • Adapt to Business Needs Fast: Deploy and modify routing flows quickly, ensuring your business stays agile and responsive to new challenges.
  • Boost Team Efficiency: Empower more team members to design routing flows, reducing reliance on developers and speeding up the process.
  • Minimize Training Time: With a single intuitive tool across all channels, onboarding and training become easier, saving time and resources.
  • Simplified Integration: Easily connect third-party apps and tools, cutting through complexity to streamline your workflows.
  • Flexible and Future-Proof: Customise routing modalities to fit your evolving needs—whether skill-based or AI-powered, Studio adapts with you.
  • Scalable Growth: Seamlessly scale your contact centre with new users, channels, or AI-powered agents, ensuring you’re ready for the future.

Key features

  • Comprehensive Virtual Agent: Provide full conversational resolution for all industries and use cases.
  • Human-Like Interactions: Understands customer sentiment, switch context seamlessly, and handle interruptions naturally—just like a live agent.
  • Omnichannel Support: Available across voice, chat, and digital messaging channels.
  • Intelligent Escalation: Transfer to live agents with full context when necessary for a smooth customer experience.
  • Easy Integration: Connect with any backend system or third-party app, with over 50 prebuilt integrations for fast setup.

Benefits

  • Better service levels: Availability 24/7/365 means no waiting and full resolution for your customer
  • Reduced operating costs: Manage agent volume while improving CX across all channels
  • Scalable: Meet customer demand during peak volumes
  • Save time and effort: Prebuilt horizontal and vertical apps, roles, and skills ease adoption
  • Accelerate self-service success with conversational data and AI

Challenges solved by Studio

Multi-Channel Complexity
Managing customer journeys across multiple channels can be a headache. Studio simplifies it with one interface to manage everything, even custom channels.
Lengthy Development Cycles
Traditional routing systems are slow and resource heavy. Studio’s low-code, drag-and-drop tools and pre-built components speed up development and changes.
Inconsistent Customer Experiences
Juggling multiple systems can lead to disjointed experiences. Studio ensures smooth, consistent routing across every channel, every time.
High Training Demands
Managing multiple tools across different channels is hard to teach. Studio’s unified platform slashes training time, empowering more users with less effort.
Slow Response to Change
As business needs shift, contact centres struggle to keep up. Studio allows rapid adjustments to routing flows and easily integrates new tools, channels, or AI agents
Integration Bottlenecks
Integrating third-party applications often slows progress. Studio simplifies this with smooth integration into your existing apps, CRMs, and ERPs.
Limited Customisation Control
Often, only technical experts manage routing flows. Studio’s role-based access democratizes the process, allowing both business users and developers to collaborate and contribute.

The most comprehensive conversational Intelligent Virtual Agent (IVA) on the market for voice and chat.

Deep contextual understanding.
Customer care depends on human levels of comprehension, not simple task bucket classification. AI Smart Self-Service is the only AI system capable of such levels of human understanding.
Context switching.
Unlike a chatbot, AI Smart Self-Service switches between threads and topics flexibly, providing quality humanlike experiences.
Natural language understanding.
AI Smart Self-Service understands words and their intended meaning, providing contextual responses with high accuracy and minimal input for training.
Pre-built vertical skills.
AI Smart Self-Service has been trained on industry-specific words and processes to speed up deployment times.
Learns and improves over time.
AI Smart Self-Service uses observation and supervised learning to advance over time and address similar future scenarios without human intervention.
Connects to enterprise systems.
AI Smart Self-Service prime purpose is to execute and resolve tasks on behalf of customers and end-users in existing backend systems.
Flexibility.
Your customers should be able to change topics at any time just as they would with a human agent. AI Smart Self-Service follows when you switch from one state to another and returns to your original goal.

How it works

Please use the arrows below to navigate through a short demo of how Studio works

How it works

The image sequence below describes a typical user journey through Studio. You can tap an image to see more detail (landscape mode recommended) or pinch-zoom to see more detail.