AI Smart Self-Service delivers fast, accurate responses with personalized information, offering complete resolution or seamless escalation to live agents with full context. Unlike traditional toolkits, it’s part of a unified customer experience platform that’s ready to deploy instantly—driving faster ROI.
This intelligent solution provides full conversational support for a wide range of customer care (CX) and service management (ITSM) needs across industries. Your customers can converse naturally and interact
effortlessly with an advanced Intelligent Virtual Agent, which fully resolves their inquiries, whether simple or complex. With minimal need for escalation, AI Smart Self-Service effectively “contains” conversations while ensuring that, when necessary, transfers to agents happen smoothly with all relevant details. Customers enjoy swift first-contact resolution, delivering an unmatched customer experience.
Help customers succeed at finding answers on their own, through the channel of their choice, whenever and wherever they may be.
Key features
- Comprehensive Virtual Agent: Provide full conversational resolution for all industries and use cases.
- Human-Like Interactions: Understands customer sentiment, switch context seamlessly, and handle interruptions naturally—just like a live agent.
- Omnichannel Support: Available across voice, chat, and digital messaging channels.
- Intelligent Escalation: Transfer to live agents with full context when necessary for a smooth customer experience.
- Easy Integration: Connect with any backend system or third-party app, with over 50 prebuilt integrations for fast setup.
Benefits
- Better service levels: Availability 24/7/365 means no waiting and full resolution for your customer
- Reduced operating costs: Manage agent volume while improving CX across all channels
- Scalable: Meet customer demand during peak volumes
- Save time and effort: Prebuilt horizontal and vertical apps, roles, and skills ease adoption
- Accelerate self-service success with conversational data and AI
Key features
- Comprehensive Virtual Agent: Provide full conversational resolution for all industries and use cases.
- Human-Like Interactions: Understands customer sentiment, switch context seamlessly, and handle interruptions naturally—just like a live agent.
- Omnichannel Support: Available across voice, chat, and digital messaging channels.
- Intelligent Escalation: Transfer to live agents with full context when necessary for a smooth customer experience.
- Easy Integration: Connect with any backend system or third-party app, with over 50 prebuilt integrations for fast setup.
Benefits
- Better service levels: Availability 24/7/365 means no waiting and full resolution for your customer
- Reduced operating costs: Manage agent volume while improving CX across all channels
- Scalable: Meet customer demand during peak volumes
- Save time and effort: Prebuilt horizontal and vertical apps, roles, and skills ease adoption
- Accelerate self-service success with conversational data and AI
Leverage your existing Knowledge Base to enhance AI Smart Self-Service
- Generate comprehensive answers from multiple articles based on the vectorised Knowledge Base.
- Maintain brand adherent, topical interactions every time with generative AI guardrails provided.
- Offer additional articles related to customers’ initial inquiries with various formatting options.
The most comprehensive conversational Intelligent Virtual Agent (IVA) on the market for voice and chat.
Deep contextual understanding.
Customer care depends on human levels of comprehension, not simple task bucket classification. AI Smart Self-Service is the only AI system capable of such levels of human understanding.
Context switching.
Unlike a chatbot, AI Smart Self-Service switches between threads and topics flexibly, providing quality humanlike experiences.
Natural language understanding.
AI Smart Self-Service understands words and their intended meaning, providing contextual responses with high accuracy and minimal input for training.
Pre-built vertical skills.
AI Smart Self-Service has been trained on industry-specific words and processes to speed up deployment times.
Learns and improves over time.
AI Smart Self-Service uses observation and supervised learning to advance over time and address similar future scenarios without human intervention.
Connects to enterprise systems.
AI Smart Self-Service prime purpose is to execute and resolve tasks on behalf of customers and end-users in existing backend systems.
Flexibility.
Your customers should be able to change topics at any time just as they would with a human agent. AI Smart Self-Service follows when you switch from one state to another and returns to your original goal.
The most comprehensive conversational Intelligent Virtual Agent (IVA) on the market for voice and chat.
Deep contextual understanding.
Customer care depends on human levels of comprehension, not simple task bucket classification. AI Smart Self-Service is the only AI system capable of such levels of human understanding.
Context switching.
Unlike a chatbot, AI Smart Self-Service switches between threads and topics flexibly, providing quality humanlike experiences.
Natural language understanding.
AI Smart Self-Service understands words and their intended meaning, providing contextual responses with high accuracy and minimal input for training.
Pre-built vertical skills.
AI Smart Self-Service has been trained on industry-specific words and processes to speed up deployment times.
Learns and improves over time.
AI Smart Self-Service uses observation and supervised learning to advance over time and address similar future scenarios without human intervention.
Connects to enterprise systems.
AI Smart Self-Service prime purpose is to execute and resolve tasks on behalf of customers and end-users in existing backend systems.
Flexibility.
Your customers should be able to change topics at any time just as they would with a human agent. AI Smart Self-Service follows when you switch from one state to another and returns to your original goal.
