Touch Points Matter – Practical Ways to Drive Customer Experience Excellence As expectations to support multiple channels increase, businesses scramble to sufficiently support and [...]
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Your customers have expressed an overwhelming desire to get in touch with your company in more ways than one. They want to use email, chat, online platforms and social media. Your old voice [...]
“I’ve finally learned to love my voice for its uniqueness.” – Juliana Hatfield, US musician. Musicians and actors will often talk about the great lengths to which they go to discover their unique [...]
The growth in the South African call centre industry is expected to continue, fuelled by international companies choosing to place their contact centres in the country. This is according to [...]
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