INOVO offers contact centres a flexible way to service, sell to, or collect from customers across any channel – all with a view to transforming the customer experience, saving costs and driving efficiency and profitability. Through a collaborative approach, the company provides award-winning technology, solutions and professional services that deliver better, measurable results.
INOVO was established in 2006 after a group of experienced contact centre specialists joined forces to disrupt the South African contact centre market. Adopting a “partner” over “vendor” approach, the goal was to deliver business services that extended beyond just providing great technology, and really focused on understanding, and meeting a customer’s unique requirements.
What technology companies tell you vs. the realities of operations is vastly different. As a former manager of a financial services contact centre, I really found it challenging to manage an environment with so many variables outside of my direct control – especially without proper metrics and data. Human behaviour also has such a direct impact on the cost of sale, cost of collections and customer experience.
It dawned on me that there are many companies with good technical solutions and skills but none with the operational, commercial and technical acumen that can truly apply, amend, and adapt a technical solution to provide real business returns.
– Wynand Smit, CEO and founding partner of INOVO
Since its inception, it is this dedication to continually delivering business value that sets the company apart from others in the industry.