cloud contact centre

Photo by John Schnobrich on Unsplash

Adopting the cloud right now is the best way to adapt to the uncertainty that defines tomorrow.

Everybody is tired of hearing about the new world of work. The ‘newsual’, the ‘new normal’. These terms are equal parts stark reminder and trendy lingo and do little to appease the nervousness of business and leaders as the world steps into the post-pandemic world of work. It’s a challenging, uncertain and complex environment that has put the early adopters of cloud-based solutions firmly into the fast lane, and left many other companies wondering how to balance on the back foot.

The good news is that it really isn’t too late. That it has become even easier for organisations to adopt cloud technology now, streamlining their operations and call centres for the changes and challenges that lie ahead. While those that invested earlier may be moving into the polishing and perfection stage, those that take the step today will benefit from the advances made into the technologies and solutions over the course of the year. After all, 2020 has put unique pressure onto platforms and systems which has driven invention and innovation throughout the sector.

Also, let’s pause for a moment and recognise one very important point – investing in cloud doesn’t have to happen all at once. In fact, it shouldn’t. Cloud investment can follow a strategic process that gets people online, puts systems in place, and gradually evolves to become a complete ecosystem that maps back to specific business objectives. You can add on technology and services as you adapt to your cloud adoption without being left behind.

Read the full article on IOL >