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Monthly Archive for: "August, 2018"
 The “end” of the shopkeeper (and other retail trends)

The “end” of the shopkeeper (and other retail trends)

August 31, 2018

Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless [...]

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 Data-driven excellence in customer service

Data-driven excellence in customer service

August 17, 2018

Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate [...]

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 Tapping into data for enhanced tourism experiences

Tapping into data for enhanced tourism experiences

August 7, 2018

It’s no secret that technology is changing the way in which we do tourism. It’s possible to research, plan, pay for and execute a trip using little more than a mobile device. Large [...]

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 Maximising ROI without compromising on CX – top tips

Maximising ROI without compromising on CX – top tips

August 7, 2018

Business-wide strategies are complex – each department operates with structured KPIs that may include boosting profitability, customer feedback ratings, or a host of other criteria – [...]

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