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Monthly Archive for: "March, 2018"
 Thinking big with customer service

Thinking big with customer service

March 28, 2018

Small business personalisation for big business customer service is where it’s at, writes Wynand Smit, CEO of INOVO Remember the little shop on the corner where the owner knew your name, your [...]

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 4 reasons why your company should embrace desktop automation

4 reasons why your company should embrace desktop automation

March 22, 2018

According to Ofra Strauss, the only way to maintain profitability is to meet the needs of customers. While this is an undeniable truth, the ways in which you go about doing this are complex. Your [...]

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 Embracing video in sales and marketing

Embracing video in sales and marketing

March 19, 2018

As sales specialist Chris Murray puts it: “The salesperson you’d ideally like to be and the salesperson you’d like to encounter as a customer should roughly be the same, shouldn’t they?”. That’s [...]

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 3 robotic process automation myths debunked

3 robotic process automation myths debunked

March 15, 2018

What the movie Jaws did to inspire unjustified terror in audiences about the shark species, movies such as Terminator and iRobot have done to create an innate fear of robots, in particular, that [...]

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 Mind the gap – harnessing competitive behaviour to break down departmental silos

Mind the gap – harnessing competitive behaviour to break down departmental silos

March 1, 2018

In a corporate environment it’s easy to get too focused on performance measurement. While individuals within departments concentrate on achieving their personal and departmental key performance [...]

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