• Products
    • Interaction channels
      • Inbound voice
      • Outbound
      • Email
      • Web chat
      • WhatsApp
      • Social media
      • SMS
      • Fax
    • Business Applications
      • Document manager
    • Business Intelligence
      • Post interaction surveys
      • Speech analytics
    • Compliance
      • Voice authentication & fraud detection
      • Interaction recording
    • Contact Centre Applications
      • Intelligent Routing Designer
      • Supervisor Interface
      • Scripting
    • Self Service
      • Chatbots and assistants
      • IVR
    • Workforce Optimisation
      • Quality Management
      • Workforce Management
    • Other products
  • Services & Solutions
  • Customers
  • About
  • News & Events
  • Contact
Contact Centre Solutions & Optimisation
  • Products
    • Interaction channels
      • Inbound voice
      • Outbound
      • Email
      • Web chat
      • WhatsApp
      • Social media
      • SMS
      • Fax
    • Business Applications
      • Document manager
    • Business Intelligence
      • Post interaction surveys
      • Speech analytics
    • Compliance
      • Voice authentication & fraud detection
      • Interaction recording
    • Contact Centre Applications
      • Intelligent Routing Designer
      • Supervisor Interface
      • Scripting
    • Self Service
      • Chatbots and assistants
      • IVR
    • Workforce Optimisation
      • Quality Management
      • Workforce Management
    • Other products
  • Services & Solutions
  • Customers
  • About
  • News & Events
  • Contact

Archives

Monthly Archive for: "January, 2018"
 Contact centre intelligence: turning insights into excellence

Contact centre intelligence: turning insights into excellence

January 30, 2018

Managing customer service in the contact centre environment requires focused metrics that shine the spotlight on areas of strength and weakness to help businesses proactively monitor and improve [...]

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 Effective debt collection strategies for 2018

Effective debt collection strategies for 2018

January 24, 2018

The belt-tightening economy has placed a number of consumers in an even tighter position – according to the National Credit Regulator (NCR), South African consumers are R1.66 trillion in [...]

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 Innovating to meet the service demands of the traveling customer

Innovating to meet the service demands of the traveling customer

January 17, 2018

Arranging a vacation is often categorized as a stressful activity – from the planning process to the booking and traveling, enjoying the “holiday of a lifetime” can be disrupted by a [...]

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 Setting service level expectations to gratify your customers, now

Setting service level expectations to gratify your customers, now

January 15, 2018

Modern customer behaviour, including an overwhelming shift to device-orientated interaction, compels companies to ensure that they are meeting expectations in order to stay competitive and [...]

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 New era of retail an opportunity for enhanced customer experience

New era of retail an opportunity for enhanced customer experience

January 11, 2018

In the mid to late 90s the number of internet businesses grew exponentially. Since consumers were getting connected in their millions, this space was ideal for entrepreneurs to create hype around [...]

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 Contact centre and customer service innovations gaining a foothold in 2018

Contact centre and customer service innovations gaining a foothold in 2018

January 11, 2018

In South Africa, technology implementation is largely reactive – we’re a nation of cautious adopters – yet there are many innovations likely to gain a stronger foothold in 2018 [...]

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