By improving workforce efficiency, and examining everything from workflows, processes, and systems integration to reducing service costs via self-service options, we do what we can to boost your bottom line.
We work closely with our customers to improve lead management and automation as well as advise on inbound and outbound strategies, processes and workflows to increase sales.
We work with you to understand needs, key business drivers and future strategies.
Current and future opportunities are identified, aligned to a course of action and a particular benefit or ROI.
Once implemented, we evaluate, measure and benchmark results – all with a view to continually implementing improvements as needs evolve and market conditions change.
Omni-channel (voice, SMS, chat, social media etc.) | intelligent routing | self-service (phone, mobile, web) | customer feedback | reporting & analytics | quality and performance management | e-learning | workforce optimisation | gamification | smarter outbound dialling | lead management & automation | scripting & templating | workflow optimisation | interaction recording | Business Intelligence
First floor, Block A
Southdowns Ridge Office Park
CNR Nellmapius and John Vorster Drive
You can find us at:
Cape Town Office
Tijger Park 2
Cnr Bloemhof Rd and Willie van Schoor Ave
PO BOX 69002
Tel: 012 665 2265
Fax: 0860 664 1676