The enhanced value we offer our clients comes in the form of our people – a collection of experienced industry specialists who understand contact centres and the business environment it supports.
Transform your customer experience
Every touch point matters, which is why we work with our clients to help assess the biggest opportunities for improvement in this area by:
- Consolidating, measuring and improving all contact channels (social media, voice, email, webchat, self-service etc.)
- Using customer interaction history, feedback and data to simplify and personalise the experience
- Improving the knowledge and performance of agents
- Using detailed analytics and process/workflow improvements to drive efficiencies
Reduce operational and service costs
If you’re a small business striving to increase service levels, efficiency and profitability without heavy software and infrastructure investment, or a large business with a complex set of requirements, costs are always a significant consideration.
By improving workforce efficiency, and examining everything from workflows, processes, and systems integration to reducing service costs via self-service options, we do what we can to boost your bottom line.
Increase revenue and close more deals
Convert more leads to customers.
We work closely with our customers to improve lead management and automation as well as advise on inbound and outbound strategies, processes and workflows to increase sales.
Our collaborative approach sets us apart
We work with you to understand needs, key business drivers and future strategies.
Current and future opportunities are identified, aligned to a course of action and a particular benefit or ROI.
Once implemented, we evaluate, measure and benchmark results – all with a view to continually implementing improvements as needs evolve and market conditions change.
Omni-channel (voice, SMS, chat, social media etc.) | intelligent routing | self-service (phone, mobile, web) | customer feedback | reporting & analytics | quality and performance management | e-learning | workforce optimisation | gamification | smarter outbound dialling | lead management & automation | scripting & templating | workflow optimisation | interaction recording | Business Intelligence
Why choose INOVO?
Business Partners and Solutions
First floor, Block A
Southdowns Ridge Office Park
CNR Nellmapius and John Vorster Drive
You can find us at:
Cape Town Office
Tijger Park 2
Cnr Bloemhof Rd and Willie van Schoor Ave
PO BOX 69002
Tel: 012 665 2265
Fax: 0860 664 1676