The enhanced value we offer our clients comes in the form of our people, a collection of experienced industry specialists who understand contact centres and the business environment it supports.
Technical expertise
Business & contact centre strategy
Operational contact centre experience
Project management
Our collaborative approach sets us apart
We work with you to understand needs, key business drivers and future strategies.
Current and future opportunities are identified, aligned to a course of action and a particular benefit or ROI.
Once implemented, we evaluate, measure and benchmark results – all with a view to continually implementing improvements as needs evolve and market conditions change.
We work with our clients to help assess the biggest opportunities for improvement by:
- Consolidating, measuring and improving all contact channels
- Using customer interaction history, feedback and data to simplify and personalise the experience
- Improving the knowledge and performance of agents
- Using detailed analytics and process/workflow improvements to drive efficiencies
If you’re a small business striving to increase service levels, efficiency and profitability without heavy software and infrastructure investment, or a large business with a complex set of requirements, costs are always a significant consideration.
By improving workforce efficiency, and examining everything from workflows, processes, and systems integration to reducing service costs via self-service options, we do what we can to boost your bottom line.
Convert more leads to customers. We work closely with our customers to improve lead management and automation as well as advise on inbound and outbound strategies, processes and workflows to increase sales.
Use cases & customer stories
Business Partners and Solutions
Business Partners and Solutions
- Graham Lee - Divisional Executive: Client Experience Delivery, Capitec Bank
- Mario Magalhaes, Head of IT, Avon
- Chris Knight, Chief Risk Officer, Tenacity Financial Services
- Steve Cohen, Managing Director, Sage Pastel
- Leigh-anne Phaweni, Lead: Relationship Centre SA, Avon Justine
