We provide the tech and ongoing optimisation
to boost contact centre efficiency, productivity and CX
We provide the tech and ongoing optimisation
to boost contact centre efficiency, productivity and CX

Areas of expertise

Customer Service

Transform your CX, end to end
Measure and optimise any channel and incorporate it into the contact centre
Maximise CX, efficiency and productivity by incorporating smart self-service options
Take full control of the customer journey by easily adapting workflows and incorporating automation
Rely on the expertise of seasoned CX professionals to help you continuously drive your optimisation journey

Sales & Acquisitions

Increase revenue by closing more deals
Leverage contact channels to reach more customers and improve conversions
Optimise resources and people to maximise your sales volumes and closure rates
Implement effective, integrated sales strategies using visual workflow and process automation
Tap into the operational, business, and technical expertise available to help you achieve your revenue targets and goals

Collections

Boost collections and lower cost to collect
Use multiple channels to collect more and reach customers faster, at a lower cost
Make optimal use of people and leads to maximise collections
Implement intelligent collection strategies across channels using visual workflow and automation
Leverage the knowledge and experience of dedicated collections experts to help you increase your book and collect more

Areas of expertise

Customer Service

Transform your CX, end to end
Measure and optimise any channel and incorporate it into the contact centre
Maximise CX, efficiency and productivity by incorporating smart self-service options
Take full control of the customer journey by easily adapting workflows and incorporating automation
Rely on the expertise of seasoned CX professionals to help you continuously drive your optimisation journey

Sales & Acquisitions

Increase revenue by closing more deals
Leverage contact channels to reach more customers and improve conversions
Optimise resources and people to maximise your sales volumes and closure rates
Implement effective, integrated sales strategies using visual workflow and process automation
Tap into the operational, business, and technical expertise available to help you achieve your revenue targets and goals

Collections

Boost collections and lower cost to collect
Use multiple channels to collect more and reach customers faster, at a lower cost

Make optimal use of people and leads to maximise collections
Take full control of the customer journey by easily adapting workflows and incorporating automation
Leverage the knowledge and experience of dedicated collections experts to help you increase your book and collect more

The INOVO approach: collaboration and continuous optimisation

Dedicated industry specialists available to assist every need
Achieve results rather than just implement technology
Continuously drive improvements throughout the contract period
Expert support, implementation and integration included
No-risk cloud migration ensures zero/minimal downtime

The INOVO approach: collaboration and continuous optimisation

Dedicated industry specialists available to assist every need
Achieve results rather than just implement technology
Continuously drive improvements throughout the contract period
Expert support, implementation and integration included
No-risk cloud migration ensures zero/minimal downtime

Use cases & customer stories

Financial services how to use chatbots to boost sales, CX and collections. Read more >

4 ways for contact centres to close more deals watch videos. Read more >

Capitec Bank case study: 600 users migrated to the cloud in 2 weeks. Read more >

Collection strategies to improve contact centre performance watch videos. Read more >

Use cases & customer stories

Financial services: how to use chatbots to boost sales, CX and collections. Read more >

4 ways for contact centres to close more deals. Watch videos >

Capitec Bank case study: 600 users migrated to the cloud in 2 weeks. Read more >

Collection strategies to improve contact centre performance. Watch videos > 

Business Partners & Solutions

Business Partners and Solutions