White Papers

Presence Messaging

This document describes the architecture and function of Presence CRM Optimizer Messaging.
 
Scripting

Document which describes the architecture, components and functioning of the Presence Scripting
 
Interactive Routing Voice Option

Document which describes the architecture, components and functioning of the Presence Interactive Routing Voice Option
 
Internet Environment

This document described the architecture and functioning of the Presence Internet module
 
Routing

This document describes the functioning of a reception service that handles direct routing to an agent who captured a call from that person before.
 
E-mail

Document which describes the architecture and functioning of the Presence CRM Optimizer mail module
 
Recording

Functionalities of the Presence Recording System
 
Preview mode

Document which describes the functioning of Presence CRM Optimizer Prior Warning
 
Handling of Malicious Calls

This document describes the functioning of a reception service that handles malicious call control.