Telephony & Communication PABX Rentals Avaya Sales Avaya Technical Services Lower Call Costs Contact Centres Avaya Contact Centre Presence Overview Voice Outbound Voice Inbound Messaging Scripting Back Office Internet Reporting Intelligent Routing Interactive Routing Voice Recording Opengate White Papers

White Papers

Presence Messaging This document describes the architecture and function of Presence CRM Optimizer Messaging.
Scripting Document which describes the architecture, components and functioning of the Presence Scripting
Interactive Routing Voice Option Document which describes the architecture, components and functioning of the Presence Interactive Routing Voice Option
Internet Environment This document described the architecture and functioning of the Presence Internet module
Routing This document describes the functioning of a reception service that handles direct routing to an agent who captured a call from that person before.
E-mail Document which describes the architecture and functioning of the Presence CRM Optimizer mail module
Recording Functionalities of the Presence Recording System
Preview mode Document which describes the functioning of Presence CRM Optimizer Prior Warning
Handling of Malicious Calls This document describes the functioning of a reception service that handles malicious call control.