What makes us different?
There are a number of factors that have lead to the tremendous success INOVO has achieved in a relatively short period of time. Some contributors to this success are:
We aim to not only understand our customers contact centre but their key business drivers, future strategies, market and related legal aspects. This will ensure that the proposed solution meets the specific business needs, revenue growth objectives and cost containment goals of their business.
We don’t only focus on technology but how technology and innovation can be applied in the organization to leverage people, processes and existing technology
There is no need to manage and maintain your own contact centre software and related hardware/equipment. Our offer is based on a rental approach which offers the client the ability to migrate his or her business model and investment from a Capex to Opex investment model. This creates opportunities for companies and individuals to enter the market without being limited by the high prohibitive cost of call centre setup.
When compared to traditional solutions, INOVO’s Contact Centre Solutions can significantly lower the TCO (total cost of ownership) of the solution by reducing hardware and software costs, leveraging the cost-efficiencies and economies of scale associated with set up, training, maintenance and upgrades.
INOVO’s solutions allow businesses with existing in-house routing functionality to extend their capabilities by easily integrating into existing solutions thereby leveraging the existing infrastructure investments made rather than replace the technology.
INOVO’s Contact Centre Solutions offers businesses expanded access to new technologies and applications, particularly for smaller organizations that previously could not afford advanced contact centre technology.
- With the changing nature of contact methods (phone calls versus SMS versus e-mail etc.) companies find it hard to predict the capital investment needed in each medium.
- Capacity fluctuations due to contractual demands (e.g. short outsource contracts), seasonal demands or promotional campaigns can be managed much easier. The customer no longer has to invest capital in the maximum usage but can add additional agents as the demands change.
INOVO’sContact Centre technology is inherently virtual, thereby creating a single system for the whole enterprise regardless of the number of sites and the locations of agents. Virtualization increases agent efficiency and reduces complexity. The customer has full control of his system through a single point of access to create and change call flows, agent skills, group assignments, quality of service targets, playback recordings etc.
INOVO’s solution can be deployed rapidly, thus reducing the costs and risks associated with contact centre projects.
