Presence Voice Outbound provides a flexible outbound dialling platform that emphasizes operational efficiency and empowering business users to adapt to changing requirements. The Presence outbound solution is a part of our multi-channel inbound and outbound contact centre solution and provides a contact centre with the ability to effectively contact their customers and prospects while maximizing the utilization of the contact centre resources in the most cost-effective way. The solution achieves this through leveraging the customer’s existing infrastructure to gather data for outbound calling and ensuring only live contacts are delivered to the agents.
Presence Voice only delivers live contacts to agents by utilizing technology that allows for busy tones, no answers, pagers, answering machines and faxes to be detected and dealt with based on re-dialling rules.
Key Features:
Predictive, progressive, preview and power dialling modes.
Ability to optimize Predictive dialling based on time factor, application stage as well as algorithmic.
Flexible list management with the ability to add, remove and amend leads while a campaign is active.
Scheduled call back capability, either to a single agent or group of agents.
Call Blending of inbound and outbound calls to the same agent group.
Compliance with US and European regulations for outbound calling.
Complete administration of the solution by the business user, allowing real-time adaptation to changing trends and requirements in a campaign.
Full monitoring and reporting tools.
Key Benefits:
Dramatically increase the revenue generated by outbound campaigns.
Reduce operational expenditures by maximizing the utilization of existing resources to deliver greater returns through the automation of tasks.
Leverage and open and scalable platform that grows with your changing needs.
Ensure regulatory compliance such as do not call lists, limitation of abandon rates and other governmental and union regulations.
