Presence Voice Inbound is the solution that helps Contact Centres manage their incoming call flow. Thanks to the ease with which Presence Voice Inbound integrates with other corporate tools (CRMs and databases), telephone operators can take calls with increased professionalism, personalization and speed, as the data on the inbound call appears in a pop-up window for smoother call management.
Furthermore, Presence Voice Inbound offers many features, including:
* Voice and data transfer between agents from the same service/campaign
* Call capture possibilities
* Detection of hoax calls
* Activation of on-demand recording
* Complementary module: Presence Intelligent Routing