Presence Technology (INOVO’s Primary Vendor) is a software company specializing in advanced solutions for the Contact Centre. Our software solutions optimize resources and increase efficiency of the interactions between companies and their customers. Featuring a highly-qualified professional team along with our network of strategic partners, the company has helped customers worldwide across Europe, South America, South Africa and the USA.
VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the data center. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green.
Sun Microsystems develops the most innovative products and services that power the network economy. Guided by a singular vision -- "The Network is the Computer" -- Sun drives network participation through shared innovation, community development and open source leadership.
Polycom is the only company today delivering end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to room systems to the network core. We are the industry leader in unified collaboration solutions. Our vision is to enable people to connect anytime, anyplace and with any device in a virtual experience as natural as being there.
Quintum Technologies is an eight-year-old Voice over IP innovator with distribution in more than 67 countries around the world. They have been recognized as one of the fastest growing VoIP gateway companies, and are the #2 player in market share for the low density (less than 1,000 ports) VoIP market (InStat/MDR). Quintum has developed a complete line of intelligent Tenor VoIP access switching and gateway solutions that are deployed in enterprise and service provider networks around the world.
Presence Technology partners
(Please note that the partners listed below are those of Presence Technology, INOVO’s Primary vendor as listed on their website)
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open
source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems. More information is available at www.digium.com
Green Workforce Management is the developer of EmPulse software. EmPulse is a powerful and affordable workforce management platform for call centre forecasting, scheduling, real time, agent adherence, agent monitor and vacation planning and management offering complete workforce optimization.
LumenVox speech recognition technology is a building block of your successful speech solution. Through accurate recognition and powerful tools, our software helps hundreds of contact centre's, platform providers, IVR developers, system integrators and IP-PBX vendors achieve their speech integration goals.
They offer the most affordable speech technology in the industry, and give video, webinar and hands-on training, post-deployment tools and excellent customer service to assure success. By reducing operating costs, increasing customer satisfaction, and improving employee productivity, speech recognition solves an organization's challenges and modernizes customer interactions.
Teleopti is one of the world's leading providers of solutions for strategic workforce management in contact centres, as well as cost allocation and quality control of voice and IP enterprise networks.
Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti CCC and Teleopti Pro are also available from a network of partners. Hundreds of enterprises in EMEA rely on solutions from Teleopti to improve operating efficiency and service levels.
Nils Bildt, who still is the CEO, founded the company in 1992. Teleopti has grown steadily and is doing so at an increasing pace. Our strategy has been to stay cautious and has been financed through our own income. This has created a solid company with sustainable and self-generated growth, one that has been profitable every year. A high level of profit secures future support and further development and we believe that this also promotes satisfied customers and owners. In January 1998 we had 9 employees, a year later there were 25 of us. Today the company has more than 100 employees.
Avaya is the world leader in services and solutions for company networks. Avaya is the top supplier in communications systems and software for companies, including businesses, government agencies and other organizations.
The company offers convergent telephone and data networks, customer relationship management (CRM) software and technology for contact centres, as well as unified communications applications.
Avaya customers represent over 75% of the Fortune 500 companies, among which are some of the most famous companies in the world, such as AT&T, Banque de France, British Telecom, City Group, Coca-Cola, Compaq, Hilton International, IBM, ING, Oracle, UBS, and the Xerox Corporation.
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges.
Hundreds of millions of people, Fortune 500 companies, and government institutions around the world trust their networks to Nortel's reliable and secure solutions.
The world's largest enterprise software company, Oracle is the only vendor to offer solutions for every tier of your business-database, middleware, business intelligence, business applications, and collaboration. With Oracle, you get information that helps you measure results, improve business processes, and communicate a single truth to your constituents.
Oracle's Siebel Customer Relationship Management applications help provide insight to the right person at the right time, leading to faster, better informed decisions. With solutions tailored to the specific needs of more than 20 industries, Siebel provides predictive analytics capabilities that deliver real-time intelligence, greater flexibility through support of both J2EE and .NET, and a lower total cost of ownership.
About Sangoma Technologies Corporation
Founded in 1984, Sangoma Technologies Corporation is a leading provider of connectivity hardware and software products for VoIP, TDM voice, WANs and Internet infrastructure. The company develops and manufactures voice and data communication products including the industry-leading series of Advanced Flexible Telecommunications (AFT) PCI cards.
Applied Technologies on Language and Speech S.L., a company specialized in the speech technologies, was founded in 1999. It relies on an crew of pluridisciplinar experts who include telecommunication engineers, programmers and linguists who have more than a 15-year-old experience in the field of investigation of speech. Together with the financial support of the risk capital company INNOVA31, Verbio has managed a constantly increasing development as well as has gained a recognition and confidence of national and international customers.
Microsoft Corporation is an American multinational computer technology corporation, which rose to dominate the home computer operating system market with MS-DOS in the mid-1980s, followed by the Windows line of operating systems.
It develops, manufactures, licenses, and supports a wide range of software products for computing devices.
Red Hat, the world's leading open source solutions provider, is headquartered in Raleigh, NC with over 65 offices spanning the globe.
CIOs have ranked Red Hat first for value in Enterprise Software for four consecutive years in the CIO Insight Magazine Vendor Value survey. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with applications, management and Services Oriented Architecture (SOA) solutions, including the JBoss Enterprise Middleware Suite. Red Hat also offers support, training and consulting services to its customers worldwide.
