INOVO’s product offering include the Presence suit of Contact Centre products. The suite was originally developed in a large Contact Centre Outsourcing Company with a profound understanding of Call Centre Operations and the daily needs of companies. This approach makes the Presence Solution the most flexible, easy to deploy and user-friendly applications in the market.
INOVO have invested in and developed innovative and complementary products to further extend the Presence suit of products. This combined product offering puts us in a unique position in the marketplace and allows us to offer a wide variety of optimization tools for new and existing contact centers no matter what platform they are operating on.
Presence Voice outbound
Presence Recording
Presence Voice inbound
Presence Screen Recording
Presence Intelligent Routing
Presence IVR
Presence Messaging
Presence Scripting
Presence Internet
Presence Reporting
Presence Back Office
Presence Custom Reporting
INOVO LEAD Management
Presence Supervisor
INOVO Business Dashboard
Presence OpenGate
INOVO Customer Satisfaction
INOVO Desktop Virtulisation
INOVO HBA
Distinguishing factors
It is a multi-channel modular solution that integrates all contact channels between customer and Company in a universal queue.
It is a solution that reinforces the investment made in IT and it allows for a better performance of its capabilities.
It improves the productivity of each agent position by up to 300%.
It is a friendly application. It is easy to work with intuitively whether the end-user, administrators or systems integrators are using it.
It is a software solution that reduces investment in hardware by up to 75% in comparison to our competition.
It is an open platform that integrates with the rest of the systems and applications in the Contact Centre (IVR, CRM, recording systems, ERP, etc.)
Product Features
Data Base management optimization
Integration of different contact channels into one single environment
Detailed control of agents' work
Elimination of wasted agent time
Real time monitoring of the different production parameters
Optimization of outbound campaign parameters using predictive dialling
Real time reports on production, call queues, agents' occupation, etc.
Detailed control of outgoing calls in outbound campaigns
Automized storage of information by agents
Codification of the outcome of each contact made by agents
Storage of data for subsequent analysis and production parameter optimization
