OpenGate, based on the powerful Opensource platform Asterisk, is a new component that allows an existing contact centre to embrace a tool with flexible and cost-effective deployment options.
The OpenGate solution also allows for contact centres without existing technologies to implement an industry leading platform for all of their telephony and CTI requirements.
Presence OpenGate may be used as a dedicated standalone solution within an enterprise contact centre and will serve as a gateway between the contact centre and the PSTN via T1/E1 interfaces or SIP trunks for VoIP.
Presence OpenGate also allows an enterprise to extend an existing ACD/PBX investment by extending the platform to provide full ACD and CTI capabilities, even if the existing switch does not have an ACD or CTI
package in place.
