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“Working with Presence and INOVO has helped us to best utilise the contact centre resources and staff,” says Steven Cohen, Softline Pastel managing director.

Softline Pastel, South Africa’s leading developer of accounting, payroll, ERP and business software, has enhanced its contact centre platform by
introducing the Presence Technology Solution, implemented by INOVO. This has achieved improved customer satisfaction, major cost optimisation and
increased productivity.

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