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Touch Points Matter – Practical Ways to Drive Customer Experience Excellence

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Screen Shot 2016-05-10 at 2.25.15 PMAs expectations to support multiple channels increase, businesses scramble to sufficiently support and integrate them to satisfy the perceived needs of the customer. Yet, the customer journey is not always viewed holistically. Is the customer experience consistent across all touch points? What do customers need and really want?

Join us for a FREE morning session hosted by INOVO and Presence Technology, where we discuss:

  • The current view of the South African contact centre market, along with developments and trends
  • Examples of customer experience best practice
  • How to provide a seamless customer journey
  • Understanding the role of the contact centre in the customer journey
  • Practical ways to drive customer experience improvements across multiple touch points

Cape Town

When:  08h30-10h30, 7 June 2016
Where: African Pride Crystal Towers Hotel & Spa, Century Blvd & Rialto Road, Century City

register now!

 


Johannesburg

When: 08h30-10h30, 9 June 2016
Where: The Focus Rooms, The Core, 1st Floor South, Cnr Kikuyu & Leeuwkop Streets, Sunninghill, Sandton

register now!

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