Customer service specialists INOVO and Presence Technology are partnering to present a dynamic event to be hosted in Cape Town and Johannesburg on 7 and 9 June, respectively. Customer experience (CX) is the buzzword at the moment, and these two industry leaders in the contact centre space, along with global growth partnership and advisory firm, Frost & Sullivan, will be providing fresh insight on this hot topic.
Gareth Mellon, Frost & Sullivan ICT Programme Manager, will be a key speaker at this complimentary event.
Due to the complexity of reconciling the customer experience across traditional and emerging customer contact channels, creating a seamless and positive customer journey is one of the greatest challenges facing businesses today.
With this in mind, the event will address:
- The current view of the South African contact centre market, along with developments and trends;
- Examples of customer experience best practice;
- How to provide a seamless customer journey;
- Understanding the role of the contact centre in the customer journey; and
- Practical ways to drive customer experience improvements.
Companies that wish to improve their customer experience, update existing solutions, or implement new solutions, will be attending the event to explore what options would most suit their requirements and benefit their customers.
Araceli Aranda, Presence Technology CEO, says: “We are looking forward to sharing our collective knowledge in customer experience best practice at our events in Cape Town and Johannesburg. Frost & Sullivan’s market intelligence or analyses, in addition to some of the practical insights offered by our partner, INOVO, will undoubtedly prove to be invaluable to any business that wants to improve their customer experience.”
Wynand Smit, CEO at INOVO, adds: “Great customer experiences cannot be built without the appropriate technology, operational knowledge and relevant research insights. We aim to bring these together in one session to offer businesses a holistic view of how their collective interactions impact on brand and company perception.”
The events are free to attend. To register, visit http://goo.gl/3ayUFS.